Refund policy

We hope you love your purchase from Anupam Jewellers, however if for any reason you need to return any of the items purchased, please follow the returns policy below:
Online orders can be returned to us for a full refund or exchange.
To enable us to process your return more efficiently, please notify us within 14 days of receiving the goods by emailing sales@anupamjewellers.co.uk and explaining the reasons for your return, including your order number and contact details
All items must be returned within 14 days after notifying us of your return to be eligible for a refund.  No exchange or refund will be applied for orders received after the 14 days.

We cannot offer any refunds or exchanges for the following:
Earrings (for hygiene reasons)
Engraved or personalised gifts
Special Requests (which include made to order items or bespoke items)

Please make sure to return items by tracked or special delivery to the below address as we cannot be held liable for any items which go missing in the post that do not reach us:

Anupam Jewellers
13 Church Parade
Ashford, Middlesex , TW15 2TX

Items must be returned to us unworn, in their original condition without any damage or alterations and in their original packaging.  It’s also essential to include any counterpart documents.
All items are inspected on return, if an item(s) is returned damaged, this may result in only a partial or no refund.  If your refund is approved we will process your refund back to the original payment method.
Please allow up to 5 working days after confirmation of your return for your refund to be processed.
If you have not received your refund within 7-10 working days please email us at sales@anupamjewellers.co.uk.  Please note we do not credit back the return postage costs.

In the very rare situation of damaged or faulty goods, due to a fault or error on our part, we will refund your return postage. The item(s) will be inspected first to assess the cause of the damage.

Note: This returns policy applies to online orders only. We do not offer refunds for item(s) purchased in store – only credit notes and exchanges will be issued.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.